Returns & Exchanges

At Crema Coffee Roasters, we want you to love every brew; while we cannot accept returns on roasted coffee due to its perishable nature, we are happy to resolve issues with equipment or merchandise within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief description of the issue regarding your coffee or equipment.

• 2.
  Verify Eligibility

  Our team will review your request to ensure merchandise is in its original packaging or to address quality concerns with coffee shipments.

• 3.
  Ship Your Item

  For non-perishable goods, use the provided prepaid shipping label to return the item to our roasting facility.

• 4.
  Receive Refund or Replacement

  Once received and inspected, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.